Frequently Asked Questions

What is Jake’s Help from Heaven’s Mission?

Jake’s Help From Heaven, founded in 2011, is a non-profit dedicated to supporting individuals with multiple medical challenges and disabilities within 100 miles of Saratoga Springs, NY. Our primary objective is to provide grants and other financial assistance to those with lifelong, debilitating illnesses to offset costs of medically necessary or convenient equipment, transportation to and from treatment centers, temporary lodging near the place of treatment, and such other similar costs.

How can I contact Jake’s Help from Heaven?

General Inquiries: Info@jakeshelpfromheaven.org

Submitting Applications: Heather@Jakeshelpfromheaven.org

Equipment Exchange: Alyx@jakeshelpfromheaven.org

Phone: (518) 951-0009

Address: P.O. Box 809

Saratoga Springs, NY 12866

Facebook: https://www.facebook.com/jakeshelpfromheaven

Instagram: https://www.instagram.com/jakeshelp

Am I eligible for assistance?

Jake’s Help From Heaven, founded in 2011, is a non-profit dedicated to supporting individuals with multiple medical challenges and disabilities within 100 miles of Saratoga Springs, NY.

Is there an age limit for applicants?

While Jake’s Help From Heaven helps those of all ages, our primary objective is to provide help to those with lifelong, debilitating illnesses. For that reason, we do not provide assistance to those with illnesses that are traditionally age-related, such as arthritis, hypertension, cardiovascular disease, etc.

How do I apply?

All applications can be downloaded off of our website, jakeshelpfromheaven.org.  Applications must be mailed or emailed by each quarter’s deadline.  Failure to complete the entire application and to include the required items will result in a delay or denial.

 Which application should I use?

We have specific applications for general requests, travel reimbursement, and technology requests.  If you have previously applied, you may be eligible to use the repeat application.

Please be sure to use the correct application.

GENERAL: For medically fragile individuals in need of equipment, accessories and items of medical necessity or medical convenience.

TRAVEL: For those seeking reimbursement for medical travel to see doctors and/or specialists. If medical treatment is done locally, please use the Local Travel application.

TECHNOLOGY:  For those applying for technology devices and apps.

REPEAT: For applicants who have previously applied, have not reached their $2,500 calendar year cap and who have not had a change in diagnosis.  The Repeat Application is only for technology and general requests.  Please note that even if you are a repeat applicant, you must fill out a MEDICAL TRAVEL APPLICATION in order to be reimbursed for medical travel.

Does Jake’s Help From Heaven approve Angel Sense?

No, we do not approve requests for Angel Sense. We instead recommend Project Lifesaver (projectlifesaver.org)

Do you approve funding for National Grid or other utilities?

It is not our practice to cover utilities including National Grid. However, exceptions have been made under rare and extraordinary circumstances.

Please note that National Grid has a Consumer Advocate that may be able to assist. They can be reached at 518-433-3592.

What will I need to complete my application?

Please download the appropriate application from our website, jakeshelpfromheaven.org.  At the end of each application there is a checklist of required items.  Failure to complete the entire application and to include the required items will result in a delay or denial.

GENERAL: All general applications must include the following:

  1. A completed application with the signature of a medical doctor, social worker or case manager.
  2. A doctor’s prescription and/or a letter of medical necessity.
  3. Receipts of purchased items OR vendor information for the item to be paid directly by Jake’s Help from Heaven.

TRAVEL APPLICANTS: Both local and long-distance travel applications must include the following:

  1. A completed application with the signature of a medical doctor, social worker or case manager.
  2. Fill out the MEDICAL TRAVEL EXPENSE WORKSHEET completely. This includes the totaling of appropriate columns.
  3. A post appointment letter on medical facility letterhead or complete discharge notes from the treating doctor indicating the reasons for treatment and treatment dates.
  4. Receipts for lodging.
  5. If travel via bus, train, or airplane please submit receipts which indicate that tickets have been paid.

TECHNOLOGY:  All technology applications must include the following:

  1. A completed application with the signature of a medical doctor, social worker or case manager.
  2. A doctor’s prescription and/or a letter of medical necessity.
  3. If applicant is under 5, a teacher or other educational provider’s letter describing how this item will be implemented within the applicant’s educational program.
  4. If this is a reimbursement, please provide paid receipts.

REPEAT APPLICANTS: All repeat applications must include the following:

  1. A completed application with the signature of a medical doctor, social worker or case manager.
  2. A doctor’s prescription and/or a letter of medical necessity.
  3. Receipts of purchased items OR vendor information for the item to be paid directly by Jake’s Help from Heaven.

What is the best way to submit my application?

Applications can be mailed to Jake’s Help from Heaven at P.O. Box 809, Saratoga Springs, NY 12866.  They can also be emailed to heather@jakeshelpfromheaven.org   We do not accept faxed applications. 

How much can I apply for?

Grants will be awarded up to $2,500 per applicant per calendar year.  Jake’s Help from Heaven either reimburses previously purchased items with proof of receipt OR will pay the vendor directly.

When are the deadlines for applications?

The 2020 Board of Directors Application deadlines are as follows:

January 30, 2020

April 30, 2020

August 25, 2020

November 11, 2020

Please note that deadlines are 2-3 weeks prior to the Board of Directors’ meeting.  You can expect a response to your application shortly after the Board meets.

When should I expect to hear back about my application?

Applicants will be contacted shortly after each Board meeting.

The 2020 Board of Directors meetings are held on:

February 25, 2020

May 19, 2020

September 15, 2020

December 1, 2020

What is the equipment exchange program?

Jake’s Help from Heaven offers an adaptive equipment exchange program for families living within 100 miles of Saratoga Springs, NY.  If you are in need of particular equipment, please email alyx@jakeshelpfromheaven.org

A sample of items as well as the required waiver can be found on our website under Get Assistance.

How can I support your work?

Jake’s Help from Heaven is supported entirely by contributions from individuals and businesses.  We invite you to partner with us on a regular basis or by making a one-time contribution. You can donate online at https://jakeshelpfromheaven.org/donate